CURRICULUM VITAE
Profile
With over 9 years experience working within an office environment I am articulate, a skilled organiser, hard working, conscientious with great attention to detail. I am also computer literate.
I am a fast learner, I work well within a team as well as an individual. I have been currently studying with the Open University and aiming to gain an award - BSC Honours Degree in Computing and System Practices, so far I have completed 3 courses over the last 3 years gaining 90 Open University Credits.
I enjoy anything to do with IT a great deal, as it’s very varied and challenging and would like to progress further within my career.
Education
1992 – 1997 Anglo European School, Ingatestone
1997 – 2000 GNVQ BTEC Information Technology - Intermediate and Advance
2006 – Present Open University
SKILLS SUMMARY
Computer skills:
Sims.net, FMS, Sims Discover, Sims Profiles, Microsoft Office 2003, 2007, Windows 98 to Windows 7, Novice experience in linux Linspire, C/A100 EPOS System, Touchpaper and Business Desktop call logging software, I-Series/AS400 & use of Remoteware such as Logmein and Landesk, Novice experience in Norton and McAfee sweeps, Networking skills - TCP/IP & other software titles
EMPLOYMENT SUMMARY
May 2007 - Present
COMPANY: Capita
Position: Sims.Net Support Desk Analyst
RESPONSIBILITIES:
Over the last four years, I have been working for Capita supporting users needs within the Finance, Personnel and Dinner Money packages as well as within Assessment, Examination and Sims Discover in school across the country and over the telephone.
I work very closely within my team supporting and providing advice in technical areas of Sims.net as well as working closely with various team leaders such as Second Tier Team Leaders, Customer Service Managers, Product Managers and Developers when issue that may occur.
During my time, I have produced documentation for customer and our support desks and always receive a positive feedback from our customers.
May 2006 – May 2007
COMPANY: Direct Market Services Ltd
Position: CRM Co-Ordinator
RESPONSIBILITIES:
My normal day-to-day functions involved dealing direct with the managing and financial director, whilst liaising with my line manager and dealing with issues relating with large amounts of data. Also dealing direct with the general public and re-sellers taking orders for business and consumer broadband.
I helped designed for development a CRM system that would be used with conjunction with existing data and the new phone system for over 45 users, this helping to assist direct calls and help finalise sales.
Data integrity is vital and my role included identifying issues with new and existing data updating system fields, concentrate and maintaining data consistency.
During my time, I have also produced written documentation on how to improve the current design of the company’s website and presented my findings to the marketing manager, my line manager.
2004 – April 2006
COMPANY: TM Retail, Brentwood
Position: Helpdesk Analyst (1st and 2nd line support)
RESPONSIBILITIES:
My normal day-to-day functions included talking to managers in the 1,300 stores throughout the company for various day-to-day problems including problems with tills and back office computers running on MS-Dos and Windows XP.
Solving queries with products within the store and dealing with customer queries in respect to the store and delivery of news papers.
Within the office, I used Vega software – Touchpaper – to log all calls solved over the phone or in person. I also used the I-Series/AS400 system to view data and create reports. I have also used remoteware software to connect via VPN from head office to stores.
Since working for TM Retail I have gained further skills within dealing with branch managers and the public. I have also developed an understanding of analytical understanding and approach to solving IT Related problems from problems with boot-ups to non scanning products.
2002 – 2004
COMPANY: Coyle Hamilton Insurance Brokers
Position: Insurance Technician/I.T. Assistant
RESPONSIBILITIES:
My normal day-to-day functions included talking to brokers and dealing with direct clients, setting up new business for personal lines insurance especially in Caravan Insurance. My duties also included creating reports use Microsoft Word and Excel.
Whilst working at Coyle Hamilton, I was promoted from an administration assistant to an insurance technician. I also help with the IT department with problems to the network server, printers and user problems. In august 2003, I was able to eradicate the MS.Blaster bug from the whole computer network with over 100 users.
2000 – 2002
Company: Boncaster Ltd – Insurance Broker, Brentwood
Position: Private car technician
RESPONSIBILITIES:
This was my first office job and I worked for a motor insurance company working primarily as a private car technician dealing with customers over the telephone, resolving queries & complaints. I also used the in house system to update policy records, and trained new users on the in-house system.
1997 – 2000
Company: Chelmsford Star Co-Op, Ingatestone
Position: Supervisor
RESPONSIBILITIES:
Whilst working at college, I worked in my local food store serving customers day in and day out. Within a year, I was promoted from being a shelf stocker to an evening supervisor dealing with customers requirements, and closing the shop on my own.
References:
At Request